Tag: Capital Goods Manufacturing

Enhancing OEM Service Revenue Growth: Overcoming After-Sales Challenges

March 4, 2024

Author | Stefan Terblanche, Pragma Partner Consultant Over the last decade, more and more Original Equipment Manufacturers (OEMs) have targeted after-sales services as a value-adding offering to complement their traditional focus on capital sales. Margins on capital equipment have been under pressure, and support from OEMs has become an important selection criterion in evaluating and […]

Boosting OEM After-Sales Service efficiency: The power of an EAMS

Author | Stefan Terblanche, Pragma Partner Consultant Original Equipment Manufacturers (OEMs) face many challenges when it comes to providing effective and efficient after-sales service to their clients. The typical OEM after-sales business process, as shown in the following diagram, consists of several activities that need to be performed. For an OEM to be efficient in […]