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Tag: Call Centre

Massmart’s approach to digitising its facility and asset management practices secures them the prestigious 2021 SAFMA Award for Technology

April 22, 2021

Helgard Pienaar, Solutions Specialist Massmart’s shareholders and customers have good reason to celebrate yet another success with the facilities management team involved in achieving the 2021 SAFMA Award for Technology. The national retailer’s commitment to digitise their facility and asset management processes and workflow has reaped a 25% increase in workflow efficiency across their 400 […]

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Customer-centric On Key Implementation Store Managers Retail Operation Massmart Asset Tagging SAP Cost Control Call Centre SAP Interface Culture On Key Insights Business Intelligence tool Savings South African Facilities Management Association SAFMA Colin Garton Award Asset Management EAMS Enterprise Asset Management Facilities Management Maintenance management On Key On Key EAMS SAAMA Southern African Asset Management Association Technology
Clear vision bags Massmart the prestigious SAAMA Project Achievement Award 2020

September 9, 2020

A clear vision and decisive decision-making clinched Massmart the coveted SAAMA Project Achievement Award 2020 for the successful implementation of Pragma’s enterprise asset management system, On Key. Successfully implementing and managing over 300 stores currently, is a significant achievement. “The goal was to implement an enterprise asset management system that would provide Massmart with a […]

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SAAMA Project Achievement Award 2020 Call Centre Massmart On Key Connected Asset Management Suite Maintenance Processes Report Management Invoice Project Engineer Optimising Costs Continuous Improvements Thabelo Mbambale SAP Risk Supplier Portal Assets EAM system Enterprise Asset Management Facilities Management Maintenance management On Key stores

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