We offer an end-to-end maintenance management solution that starts with developing and implementing an asset management roadmap. The road map is based on a well-defined strategy that caters to your needs. This strategy is executed through our partnership model and delivers these services:

• the planning, scheduling, execution and reporting on day-to-day maintenance activities through a facilities management call centre;
• critical equipment inspections;
• stringent compliance to local regulatory requirements such as OSHAct, Construction Regulations and more;
• focused improvement projects aimed at improving efficiencies;
• Permit to Work (PtW) and HSSE Passport training and annual accreditation for contractors to improve process assurance;
• capital enhancement, refurbishment and replacement projects, such as the design and installation of fueling systems (tanks and pumps); and
• longer-term strategic planning to ensure business sustainability.

Learn more about our asset management service

Our solutions for depots and refineries include the following:

• maintenance readiness projects where we get involved in an early stage when you design and develop a new plant or refurbish an old plant;
• asset and system audits that include inspection check sheets for pre-startup and ongoing (quarterly) after a shutdown;
• the development of tactical asset care plans that focus on the unique requirements of your asset types and their criticality;
• spares optimization, where we help your procurement team to right-size the number of spares carried based on usage and criticality;
• asset health and performance management services, where we set up an online monitoring and response service on critical assets, including specific condition monitoring interventions; and
• facilities management, where we ensure that your buildings and office environments are neatly maintained, cleaned and a pleasant space for your employees to work in.

Case study on equipment maintenance strategies

Pragma has developed a range of enterprise asset management technologies and applications to support asset and facilities’ maintenance management processes. Apart from normal work management capabilities, powerful business intelligence dashboards and IIoT enablement, we also offer mobile applications that are specifically designed to streamline work processes and manage contractors in the oil and gas industry.

These applications include:

• On Key Work Manager app
• On Key Field Engineer app
• On Key HSSE app for logging leading indicators, HSSE incidents and near misses

Visit On Key for more information

We deliver greenfield and brownfield service station developments through strategic partnerships with EPCM companies. This enables us to manage the full development cycle of your network from front-end engineering development to operations maintenance to decommissioning. We will help you to optimise the total cost of ownership of your assets to enhance the return on average capital employed.

Advisory services in support of refurbishment and replacement projects

Sustainable asset management results require a well-defined strategy, a committed team, and effective processes and technologies. We align with your strategy through long-term partnerships, working closely with your in-house team to execute daily activities and long-term projects. Our focus is on delivering your asset management goals while you concentrate on core business operations. We ensure contractors understand your strategy through comprehensive management of selection, contracting, accreditation, work management, and performance reviews. Our partnerships thrive on trust, collaboration, clear plans, teamwork, and shared successes for mutual benefit.

Download our Fuels Retail Industry Profile for a holistic overview of our offering, or read here about our award winning partnership with a leading fuels retailer in Africa.

We can help you prepare for the connected forecourt of the future by ensuring that all equipment functions optimally whilst also guaranteeing that other facilities – from bathrooms to retail offerings – uphold your reputation amongst clients. To mitigate risks and prevent downtime, we will help you identify your critical asset types and enable them with sensors to warn you of potential failure. Read here to learn more about our IoT-enabled solutions for fuel retail.

Digital future readiness in the SA context

Proof of concept for LOPC

We recognise the significance of competence in terms of safety, cost savings, and operational efficiency. Through the Pragma Academy, we provide comprehensive training programs to enhance the asset and facilities management skills of asset managers and artisans. Specifically designed for the fuel retail industry, our courses ensure contractors are well-versed in the rigorous HSSE requirements of the oil and gas sector. Training options include classroom, blended learning, and virtual instructor-led sessions to accommodate different learning preferences and maintain accreditation.

Permit to Work training

Oil and gas companies in South Africa must adhere to strict regulatory requirements, including price regulation and environmental protection. Pragma assists clients in ensuring compliance with acts and regulations such as the National Environmental Management Act (NEMA) for environmental protection, the Occupational Health and Safety Act (OHS Act) for construction-related activities, and the Legal Metrology Act for legal administration. By managing contractors and ensuring adherence to these regulations, Pragma supports clients in maintaining compliance and operational integrity.

Contractor management accreditation process